General Terms and Conditions for Online Sales

Preamble

Scope: These general terms and conditions apply to any order of books and publications (hereinafter "the items") on the website http://www.le-lion-zaile.com/ (hereinafter "the site") managed by the company LE LION Z'AILÉ DE WATERLOO SRL (hereinafter referred to as LE LION Z'AILÉ), registered in the register of legal entities under number 0698.866.093 (VAT BE 0698.866.093) with its registered office at Chaussée de Louvain 159, 1410 WATERLOO.

Any order for a product listed in the online store of the site implies full acceptance of these general terms and conditions.

As a result, the customer acknowledges being fully informed that their agreement regarding the content of these general terms and conditions does not require a handwritten signature of this document, as the customer wishes to order online the products presented within the website's store.

General Provisions

LE LION Z'AILÉ has the option to save or print these general terms and conditions, noting that both the saving and printing of this document are the sole responsibility of the customer.

LE LION Z'AILÉ may modify these general terms and conditions of sale at any time, provided that such changes appear on its website. Therefore, it is recommended that you regularly refer to the latest version of the general terms and conditions of sale before placing a new order.

Definitions

By CONSUMER, we mean any individual or legal entity who acquires or uses, for non-professional purposes only, products or services presented on the website. As a consumer, the customer therefore has specific rights, which would be compromised if the products or services acquired within the framework of the website were actually related to their professional activity.

Characteristics of the Items Offered for Sale

The products offered for sale are those listed in the catalog published on the site. Each product is accompanied by a description provided by LE LION Z'AILÉ. The catalog photos are as accurate as possible but cannot ensure a perfect similarity with the product offered, particularly in terms of shapes and colors.

Despite all the care taken in drafting the product sheets online, the site is not immune to the presence of erroneous content related to confusing, incomplete, inaccurate, or poorly written information. Likewise, the site may be subject to occasional technical malfunctions. As soon as it becomes aware, LE LION Z'AILÉ does everything possible to remedy these issues as quickly as possible.

The products presented on the site are offered within the limits of available stocks.

Conclusion of the Online Sale

The product catalog and their description appearing on the site do not constitute an offer in themselves. The sale is concluded by the customer’s validation of the order and payment of the price.

For the customer’s security and certainty, LE LION Z'AILÉ reserves the right to request additional information and to refuse to execute the order in the absence of an adequate response or if LE LION Z'AILÉ deems the information in its possession to be insufficient. LE LION Z'AILÉ may also refuse orders if it appears that the buyer intends to resell the products.

Order Confirmation

Contractual information will be confirmed by email.

Purchasing

The customer who wishes to purchase a product on the site must:

• Choose the products and add them to their cart,
• Validate the contents of the cart,
• Fill out the identification form on the site or register on the identification form where all the requested contact details will be provided,
• Choose the delivery method,
• Choose the payment method,
• Accept these general terms and conditions,
• Validate the order and payment.

6.1 The customer may view the details of their order as well as the total price and correct any errors at any time during the ordering process, before confirming to express their acceptance.

6.2 LE LION Z'AILÉ will fulfill your order within the limits of available stock or subject to the stock available with its suppliers. Shipping times are indicated on the site at the time of the order in working days, excluding exceptional circumstances (weather, strikes, traffic issues, pandemics, transport service congestion, etc.). However, if despite its vigilance the products prove to be unavailable after your order, LE LION Z'AILÉ will inform you by email and invite you to cancel or modify your order.

6.3 LE LION Z'AILÉ reserves the right not to validate the order, particularly in the following cases (this list is not exhaustive):

• In case of fraud or reasonable suspicion of fraud by a customer;
• In case of a large volume order of the same product by a customer or for the same delivery address;
• In case of abuse of dispute and/or multiple abusive complaints by the customer regarding one or more of their orders.

In such a case, any amounts paid by the customer, if applicable, will be fully refunded, and the sales contract as well as all obligations arising from it will be canceled.

Availability

The availability of products is always displayed on our site as indicative. In principle, a product indicated as 'in stock' is immediately available. However, LE LION Z'AILÉ cannot be held responsible if the stock is not the same as at the date of the order. Any unavailability is, in principle, noted on the site.

If LE LION Z'AILÉ cannot obtain a product from its suppliers within a reasonable period (for example, in the event of a supplier's stock outage), it will notify the customer of the expected delay by email. The latter can then choose to cancel or exchange their order based on this new information. No cancellation penalty will be applied for such an order cancellation.

LE LION Z'AILÉ reserves the right to send the order in two or more shipments if a product was unavailable. This shipment will be at no additional cost to the customer (the customer will only pay once the shipping costs indicated at the time of the order).

Transfer of Ownership

By derogation from article 1583 of the Civil Code, the goods sold or delivered remain the exclusive property of LE LION Z'AILÉ until full payment of the order.

According to art. VI. 44 CDE, the shipment of goods is at the risk of LE LION Z'AILÉ, except when the transport is handled by a carrier chosen by the consumer and this choice was not offered by the company.

For contracts that provide that LE LION Z'AILÉ sends the goods to the consumer, the risk of loss and damage is transferred to the consumer:

• Upon delivery of the goods to a carrier not offered by LE LION Z'AILÉ, without the consumer losing the rights available to them regarding the carrier;
• When the consumer or a third party designated by them, who is not the carrier, physically takes possession of the goods.

Pricing

Product prices are indicated in EURO including all taxes, taking into account the applicable VAT on the day of the order, unless typographical error. Any change in the rate may be reflected in the price of the items.

Shipping and handling charges are the responsibility of the customer (unless special conditions are indicated on the site). They are displayed, taking into account the information provided by the customer regarding the delivery location.

LE LION Z'AILÉ reserves the right to modify its prices at any time, provided that the price listed in the catalog on the day of the order will be the only one applicable to the customer. The indicated prices include order processing, transportation, and shipping costs.

LE LION Z'AILÉ takes all reasonable measures to ensure that the product prices are correctly listed in the system. However, the site contains many products, and it is possible that, despite LE LION Z'AILÉ’s reasonable efforts, some products on the site are listed with an incorrect price.

When, due to incorrect data entry, a printing or calculation error, prices significantly lower than the generally applied prices are announced, the lowest price is applied to the customer, except in cases where this price is unreasonable, meaning it bears no relation to the true value of the ordered product. In this latter case, the order is canceled, even if it has been automatically confirmed by the customer. The customer is notified as quickly as possible so they can, if desired, place a new order at the correct price.

Payment

10.1     - Generalities

Payment of the full price must be made at the time of the order.

At no time can the amounts paid be considered as deposits or down payments. All orders are payable in EURO. To pay for your order, you have the following payment methods:

• Advance payment by bank transfer or immediate bank transfer;
• Payment by credit card;
• Payment by debit card;
• Payment via PayPal.

Please note that your credit card will be immediately charged at the time of the transaction.

Depending on each order, LE LION Z'AILÉ reserves the right not to offer certain payment methods or to offer others. Payments are only accepted from bank accounts held in the European Union (EU). Any fees related to your payment are your responsibility.

To ensure the security of online payment and your personal data, transaction data is encrypted using SSL technology. You do not need special software to pay using this technology. You will recognize a secure SSL connection by the "lock" that appears in the status bar at the bottom of your browser.

In the case of a bank transfer, the products are reserved for the customer for 5 working days from the order while awaiting payment. After this period, the order may be canceled.

The customer guarantees LE LION Z'AILÉ that they have all necessary authorizations to use the payment method chosen when registering the order. LE LION Z'AILÉ reserves the right to suspend or cancel any order and/or delivery, regardless of their nature and level of execution, in case of non-payment (or in case of payment incident) of any amount that may be due. Delivery of any new order may be suspended in case of delay in payment of a previous order, notwithstanding the provisions of these terms. LE LION Z'AILÉ reserves the right to request a photocopy of your identity card and/or bank proof for any payment by credit card.

LE LION Z'AILÉ cannot be held responsible for delays in delivery and/or non-delivery of an order due to the refusal of the customer’s credit card issuer to make the payment. Orders not accompanied by a valid payment in the name of the cardholder are not accepted or processed.

10.2     - Use of Discount Coupons

Discount coupons are distributed free of charge only as part of promotional activities. They have an expiration date, cannot be purchased, and are not transferable.

Discount coupons are only valid during the period indicated and can be used only once for a single order.

Some products may be excluded from the benefit of discount coupons. A discount coupon cannot be used to purchase gift certificates.

A minimum purchase amount may be specified for each discount coupon.

To use a discount coupon, the order value must be at least equal to the discount amount.

The difference between the discount coupon amount and your order price can be paid by any payment method offered.

The credit represented by the discount coupon is non-refundable and does not accrue interest.

In the case of a total or partial return of merchandise, the portion of the price paid by discount coupon will not be refunded.

When shopping via the online store, to apply a discount coupon to an order, you must enter the discount coupon code before submitting the order.

The application of discount coupons to orders already sent is excluded.

Unless otherwise specified, it is not possible to combine multiple discount coupons.

If you used a discount coupon during your purchase, we reserve the right to charge you the non-discounted price of the merchandise when, due to partial retraction, the total amount of the remaining order is less than or equal to the value of the discount coupon.

10.3     - Use of Gift Certificates

Gift certificates are discount coupons that you can purchase.

Gift certificates can only be used to purchase LE LION Z'AILÉ products, with the purchase of other gift certificates being excluded.

You can pay the difference between the gift certificate amount and your order price by any payment method offered.

If the value of your gift certificate is greater than the total amount of your order, the difference will be credited to your customer account.

To use the credit corresponding to a gift certificate, you must enter the code on the gift certificate before confirming your order.

The credit represented by the gift certificates does not accrue interest and cannot be refunded, even when exercising your legal right of withdrawal.

You can credit the value of a gift certificate to your customer account or check your account balance by accessing the "my gift certificates and credits" section.

Delivery

Generalities

Products purchased on the site are only delivered to the countries indicated on the site. They will be delivered to the address indicated on the order form. The time indicated during the order process is the shipping time excluding processing.

LE LION Z'AILÉ cannot be held responsible for the consequences of a delay in shipping related to the responsibility of the postal service. There will be no refund of the order until it is returned to the sender or arrives at the recipient late.

In the case of payment by bank transfer, the order will only be processed upon receipt of the amount. Consequently, the applicable deadlines in this case are those on the day of receipt of payment and may therefore be modified compared to those mentioned on the day the order is placed.

If the customer decides to cancel their order after payment and this order has already been shipped for delivery, LE LION Z'AILÉ will only refund the ordered products upon their complete receipt. It is strongly recommended to return the product in its original condition.

Delivery only includes the transport and delivery of the products but does not include their assembly.

11.2 - Customs Duties

When you order products to be delivered to a country other than Belgium, the customer is considered the authorized importer and must therefore comply with the laws and regulations in force in the country in which they receive the goods.

The customer may be subject to import duties or taxes upon the arrival of the goods in their country. Any additional customs clearance fees are their responsibility. LE LION Z'AILÉ has no control over these fees and does not know their amount. Since customs policies vary from country to country, the customer should contact their local customs office for more information.

11.3 - Delivery Issues

For any reservations about the delivered product (e.g., damaged package, already opened...) and any problem concerning the products contained in the package (damaged, missing item, not matching the order...), the customer should, if possible, inform LE LION Z'AILÉ as soon as possible so that the latter can intervene in activating the legal warranty or in the process of assuming responsibility for the order's transport, depending on the specific situation.

The legal deadline to inform LE LION Z'AILÉ of a defect is 2 months from the discovery of the defect.

11.4 - Return of Packages

IMPORTANT: If the customer is not present at the time of delivery and does not pick up their package from the post office within 15 days, the package is returned to LE LION Z'AILÉ. In this case, LE LION Z'AILÉ will resend the package to the customer only when the package has been received in return (or refunded by the post office in case of loss), and the shipping costs for this second shipment will be charged to the customer, even if it turns out that the post office did not leave a notice and/or the initial shipment was free.

Returning Products

In case of non-compliance with a product purchased and paid for on the site, it can be returned with the prior written consent of LE LION Z'AILÉ, which will take it back, exchange it, or refund it upon receipt. The conditions for returning the merchandise will be communicated to the customer by email. All claims, exchange, or refund requests must be made using the contact form on the site.

Goods will only be accepted for return if they have not been used and are in their original undamaged packaging with all accessories and manuals.

In the case of returning compliant goods (for example, in case of a customer ordering error), the customer must contact LE LION Z'AILÉ, who will inform the customer of their agreement regarding the return of the goods and the practical arrangements for this return. In any case, return costs are the responsibility of the customer, and the goods will be returned under the customer's responsibility, in their original packaging, unused, intact, accompanied by all possible accessories (user manual and documentation).

LE LION Z'AILÉ reserves the right to wait until the goods have been recovered or the customer has provided proof of their return before proceeding with their refund.

If the customer wishes to return or exchange a product collected from an establishment after reservation on the site, they must contact LE LION Z'AILÉ, who will determine the conditions for returning or exchanging the products.

Items subject to a "quick sale" or sold at a discount due to damaged packaging cannot be returned.

Legal Guarantee of Conformity of Goods

13.1 Products purchased on this site are guaranteed for two years.

13.2 LE LION Z'AILÉ undertakes to refund or exchange defective products or those not corresponding to your order. In this case, we kindly ask you to report it by email and return the products according to the procedure outlined by customer service (note: returning defective products is not always necessary; a photo of the defect is sometimes sufficient for certain manufacturers). LE LION Z'AILÉ will proceed, at the customer's choice, to exchange or refund the products concerned. The customer must inform LE LION Z'AILÉ of the defect as soon as possible, the legal deadline being a maximum of 2 months after discovering the defect.

The customer must, if possible, return the non-compliant products in the condition in which they were received with all the delivered elements (accessories, packaging, instructions...).

In any case, the customer benefits from the provisions of the legal warranty relating to hidden defects.

13.3 The customer should read the product documentation for more information on the manufacturer's warranty, which does not affect the mandatory rights provided by applicable legislation.

13.4 LE LION Z'AILÉ guarantees that the goods comply with the customer's order and meet the normal expectations that the customer may have, given the product specifications. LE LION Z'AILÉ also guarantees that its goods comply with all applicable laws at the time of the order. This warranty assumes normal use of the product in accordance with the instructions for use and maintenance.

Any misuse or non-compliance with safety instructions automatically voids LE LION Z'AILÉ's legal warranty on the products sold. Disassembling or damaging a product or its components voids the warranty and may prevent the product from being covered by the after-sales service and repaired.

13.5 To the extent possible and reasonable, the customer has the choice between repair or replacement. They only have the right to demand a price reduction or cancellation of the sales contract if repair or replacement proves to be excessive or impossible, or if it cannot be carried out within a reasonable time.

13.6 Any defect or fault that manifests itself within 6 months of delivery is presumed to have existed before delivery unless LE LION Z'AILÉ can prove otherwise. Beyond 6 months, it is up to the customer to prove that the defect existed before delivery.

13.7 However, the customer cannot invoke the legal warranty for modifications to the delivery time or location or for defects of which they were aware at the time of purchase.

The legal warranty does not cover:

• All direct or indirect damage caused to the goods after delivery (due, for example, to oxidation, shock, fall...),
• Replacement of accessories or parts that need to be replaced regularly,
• Damage resulting from fire, water damage, lightning strike, accident, natural disaster,
• Damage caused intentionally, by negligence, or due to reckless handling, poor maintenance, or improper or contrary use to the manufacturer's instructions.

13.8 To invoke the warranty, the customer must present the invoice or the delivery note received by email. The warranty period begins at the time of delivery. The warranty can only be invoked with LE LION Z'AILÉ; if the customer directly contacts the manufacturer, any resulting costs will not be covered by LE LION Z'AILÉ. In case of intervention by a third party not designated by LE LION Z'AILÉ, the warranty will be void.

13.9 For products used for professional purposes, the manufacturer's/supplier's restrictive warranty conditions apply.

Right of Withdrawal

14.1 Generalities

In accordance with Book VI of the Economic Law Code (CDE), the consumer has the right to notify the seller that they are withdrawing from the purchase, without penalties and without giving any reason, within 14 working days from the day after the product's delivery.

The customer must return the product(s) undamaged, complete (original packaging, accessories, instructions), and must not attach the shipping label directly to the packaging of the returned product(s) using an appropriate box for transportation.

The withdrawal period expires 14 days after the day the customer, or a third party other than the carrier and designated by the customer, takes physical possession of the product or the last ordered product.

According to Article VI.49. § 1er., the consumer informs LE LION Z'AILÉ, before the withdrawal period expires, of their decision to withdraw from the contract. To do so, the consumer may:

  1° use a withdrawal form model (…) (see annex)

  2° make another clear statement explaining their decision to withdraw from the contract.

In accordance with Articles VI.45, 8° and VI.50 CDE, LE LION Z'AILÉ refunds the payment(s) received from the consumer exercising their right of withdrawal, including delivery costs, without undue delay and after the returned goods are received.

14.2 Cases of No Right of Withdrawal 

Article VI.53 CDE stipulates that the right of withdrawal cannot be granted, particularly in the following cases:

1° service contracts after the service has been fully performed if performance began with the consumer's prior express consent, who also acknowledged that they would lose their right of withdrawal once the contract was fully performed by the business;

2° the supply of goods or services whose price depends on fluctuations in the financial market beyond the business's control and which may occur during the withdrawal period;

3° the supply of goods made to the consumer's specifications or clearly personalized;

4° the supply of goods likely to deteriorate or expire rapidly;

5° the supply of sealed goods that cannot be returned for health or hygiene reasons and have been unsealed by the consumer after delivery;

6° the supply of goods that, after being delivered, and by their nature, are inseparably mixed with other items;

9° the supply of sealed audio or video recordings or sealed computer software that were unsealed after delivery;

10° the supply of a newspaper, periodical, or magazine except for subscription contracts to these publications;

13° the supply of digital content not provided on a physical medium if performance began with the consumer's prior express consent, who also acknowledged that they would thus lose their right of withdrawal;

Proof of Transaction

Computerized records, kept in LE LION Z'AILÉ's computer systems under reasonable security conditions, will be considered proof of communications, orders, and payments between the parties.

The archiving of order forms and invoices is done on a reliable and durable medium that can be produced as evidence.

Limitation of Liability

16.1 The photos and texts illustrating and describing the products listed on this site are non-contractual and for informational purposes only. LE LION Z'AILÉ assumes no liability in case of errors or omissions in the photos or texts on this site. Furthermore, concerning the technical sheets and product descriptions from partners or suppliers, LE LION Z'AILÉ disclaims any responsibility for the validity of their content.

16.2 Without limiting the scope of these general terms and conditions of sale, no claim for any reason whatsoever related to delivered products, non-delivery of products, or otherwise can exceed the purchase price of the products that gave rise to a claim for damages. Under no circumstances can LE LION Z'AILÉ be held liable for indirect, incidental, or consequential damages of any kind (even if such damage was known or could have been known by LE LION Z'AILÉ) arising in connection with its products, their use, their sale, or the website.

16.3 LE LION Z'AILÉ, in the online sales process, is only bound by a best-efforts obligation. Its liability cannot be engaged for damage resulting from the use of the Internet network, such as data loss, intrusion, virus, service interruption, or other involuntary problems.

16.4 The information provided by the customer, when entering the information inherent to their order, is binding on them. LE LION Z'AILÉ cannot be held responsible for errors made by the customer in the recipient's address details (particularly delivery and billing addresses) and delays in delivery or the inability to deliver the ordered products that these errors could cause.

16.5 LE LION Z'AILÉ is not required to fulfill its obligations if a force majeure event occurs. In this case, the company may either suspend its obligations for the duration of the force majeure event or terminate the contract. A force majeure event is any circumstance beyond the control of the parties that completely or partially hinders the fulfillment of obligations. This includes strikes, fires, epidemics, business disruptions, energy supply disruptions, a (telecommunications) network or connection, or communication systems used and/or the site being unavailable at any time, etc.

16.6 LE LION Z'AILÉ reserves the right, at any time and for any reason, to delete, modify, or supplement, without prior notice, the site's content. The information on the site cannot, in any case, be used against LE LION Z'AILÉ.

16.7 LE LION Z'AILÉ cannot be held responsible for damages suffered by a visitor during a visit to the site in case of disruptions, interruptions, or potential errors in the electronic publication of the site or the inability to access the site.

16.8 If the site provides links or references to other sites, LE LION Z'AILÉ has no control over these websites. Therefore, LE LION Z'AILÉ cannot be held responsible for the content or characteristics or for any form of damages for the use of external links.

16.9 Sending illegal material to or from the site, such as threatening, blasphemous, discriminatory, racist, obscene, or pornographic material that violates national or international law, is prohibited.

16.10 LE LION Z'AILÉ has the option to monitor the domains used on the site by users to send data. LE LION Z'AILÉ is not responsible for the content of these domains.

16.11 LE LION Z'AILÉ reserves the right to delete data sent by users if they do not correspond to the site's objectives.

16.12 LE LION Z'AILÉ cannot be held responsible for fraudulent practices by third parties, such as fake gift or purchase vouchers, fake contests, fake payment requests, etc. In case of doubt about an action, promotion, and/or any other commercial operation, it is advisable for the customer to always contact LE LION Z'AILÉ.

16.13 LE LION Z'AILÉ can in no way and in no manner be held liable for damages of any kind that could result from misuse or consumption of goods or possible modifications made to the goods by the customer or the manufacturer.

Force Majeure

17.1 LE LION Z'AILÉ will do everything possible to fulfill its obligations but cannot be held responsible for delays or non-delivery resulting from force majeure events. The concept of force majeure implies the meeting of several criteria: it is an unforeseeable, irresistible event beyond the control of the parties and rendering the performance of the obligation impossible.

18.2 In case of delay, LE LION Z'AILÉ will fulfill its obligations as soon as possible and reserves the right to distribute the remaining product stocks among its customers fairly.

Intellectual Property

All texts, works, drawings, images, and data, as well as all business names, trademarks, domain names, logos, and other elements of the site, are protected by intellectual property rights and belong to LE LION Z'AILÉ or third parties.

The presentation, reproduction, distribution, sale, dissemination, publication, adaptation, and use, in whole or in part, for commercial purposes, in any manner whatsoever, as well as the electronic storage or use of the information, business names, trademarks, logos, or other elements offered on this website for illegal purposes, are prohibited without the prior written permission of LE LION Z'AILÉ, its information providers, or the rightful owners except to identify products or services.

Any communication sent to the site by the customer is considered non-confidential and as a communication that is not their property. LE LION Z'AILÉ has no obligation regarding this communication and has the right to copy, publish, distribute, reuse, and use it in other ways for any possible commercial and non-commercial purposes, in strict compliance with the provisions of the legislation relating to the processing of personal data.

Complaints and Dispute Resolution

The customer is informed that they can submit a complaint on the ODR platform via the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

If the customer has complaints about the goods or services, they can contact LE LION Z'AILÉ via the contact form on the site.

Unless otherwise expressly and in writing agreed between the parties, disputes relating to the validity, interpretation, or execution of these terms will be subject to the competent courts of the judicial district where the headquarters of LE LION Z'AILÉ is located.

Disputes arising from or related to the contract will be subject to Belgian law.

Withdrawal Form

(Annex 2 to Book VI of the Economic Law Code)

Please complete and return this form only if you wish to withdraw from the contract.

- To the attention of LE LION Z'AILÉ DE WATERLOO, Chaussée de Louvain 159, 1410 WATERLOO.

- I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*)/for the provision of the following service (*):

(description of the goods)

 

- Ordered on (*)/received on (*)

- Order number:

- Name of the consumer(s):

- Address of the consumer(s):

- Signature of the consumer(s) (only if this form is notified on paper):

- Date:

 

(*) Delete as appropriate.

General Terms and Conditions for Service Provisions

These general terms and conditions define the respective obligations of the contracting parties in the context of service provisions by Le Lion Z'Ailé. The following conditions and agreements, as well as any agreed written amendments, apply to services rendered to the client and/or the ordering party.

These general terms and conditions replace and cancel all other general conditions or agreements, whether oral or written, concluded before or after. They take precedence over the client's general conditions, even if they specify that they are the only valid ones. The primacy and exclusivity of these general conditions are an essential element of the contract.

Order

All quotes and offers from Le Lion Z'Ailé are purely informative and do not engage Le Lion Z'Ailé until it has confirmed acceptance of the offer by the client. Offers and quotes for translation assignments are valid as long as Le Lion Z'Ailé can have the necessary translators and/or equipment available.

An agreement is only finalized when the client accepts Le Lion Z'Ailé's offer, and Le Lion Z'Ailé confirms that the client's order can be fulfilled. Acceptance of Le Lion Z'Ailé's offer by the client results in the express acceptance of Le Lion Z'Ailé's general and specific conditions.

 Price and Payment

 Prices are quoted in euros excluding VAT, and invoices are payable in cash within 30 days of the invoice date.

For translations, base prices may be increased depending on the format of the documents to be processed, the specificity of the texts, and the urgency of the deadline. Administrative fees may be charged if a correction request is made for an already issued invoice. For interpreting assignments, the duration of a full or half workday is defined in the quote. The client agrees to pay overtime (at the hourly rate specified in the quote) in case of program overruns.

The invoice amount must be paid by transfer to the account number mentioned on the invoice, no later than the due date indicated on the invoice. Any bank fees are the responsibility of the client.

In case of non-payment by the due date indicated on the invoice, a late interest of 10% per commenced month of the invoice amount is due by law and without prior notice, starting from the due date, as well as a flat-rate compensation of 10% of the invoice amount (with a minimum amount of €150) as a clause, in addition to administrative fees of €10. Late payment of the principal amount does not constitute payment of the additional fees mentioned above.

In case of non-payment, insolvency, or bankruptcy of the client, all unpaid debts of the client become immediately due, including debts arising from unpaid invoices. In such a case, Le Lion Z'Ailé reserves the right to suspend indefinitely ongoing and future services, without prejudice to Le Lion Z'Ailé's right to demand immediate payment for the suspended work and deliveries.

Cancellations

 Translation assignments canceled by the client after acceptance and confirmation of the order are invoiced according to the following schedule:

• Assignments canceled 2 weeks before their start will be invoiced at 50% of the total amount.
• Assignments canceled 1 week before their start will be invoiced at 75% of the total amount.
• Assignments canceled less than one week before their start will be invoiced at 100%.

 In case of unilateral cancellation of the translation order by the ordering party, compensation is due by the latter, the amount of which is proportional to the work already carried out, including preliminary terminological research.

Complaints

Complaints must be sent by registered letter to Le Lion Z'Ailé's headquarters no later than five working days after the service is provided. Filing a complaint never suspends the client's payment obligation. If Le Lion Z'Ailé and the client cannot reach an amicable settlement, the dispute will be submitted to the arbitration committee of the Belgian Chamber of Translators and Interpreters. The arbitration committee's opinion is binding. Any resulting costs are borne by the client. If the committee rules in favor of Le Lion Z'Ailé, the latter may claim compensation.

In no case can Le Lion Z'Ailé be held liable for complaints motivated by style nuances or distinct terminological choices. Le Lion Z'Ailé disclaims all liability for inconsistency or ambiguity in the source text; verifying the technical consistency of the final text is the sole responsibility of the client.

Responsibilities of the Parties

If, for any reason, the client or ordering party does not use Le Lion Z'Ailé's interpretation services on the days and under the conditions mentioned in the contract/quote, Le Lion Z'Ailé has the right to collect the amount provided by the contract/quote's cancellation clause and to reimburse any other expenses incurred (transportation or other) for preparing the service, after deducting any amount previously received. If the contract could not be partially or fully fulfilled due to extraordinary circumstances (non-exhaustive list: strike, demonstration, late arrival of the plane, train, political instability, military action, exceptional traffic conditions, terrorist threat, adverse weather conditions, pandemic, etc.), Le Lion Z'Ailé is still entitled to the remuneration provided by the contract and reimbursement of incurred expenses.

Written services are considered provided as soon as Le Lion Z'ailé sends the commissioned work to the client electronically or sends it by post on a physical medium.

The delivery times communicated by Le Lion Z'ailé are purely indicative and do not bind the company in any way. Le Lion Z'ailé is not responsible for direct or indirect damage resulting from missed delivery deadlines.

Le Lion Z'ailé is responsible for the quality of the translation or revision carried out, provided it is used in its entirety and without modification. Le Lion Z'ailé accepts no responsibility for translations or texts modified beyond its control and/or without its approval. In any case, Le Lion Z'ailé's liability is limited only to the amount of the invoice concerned.

Le Lion Z'ailé is not responsible in case of non-delivery of a service or late delivery due to force majeure. Force majeure includes, among other things: non-delivery or late delivery by a Le Lion Z'ailé supplier, power outages, floods, strikes, hardship, limited or impossible access to the Internet or telecommunications network, terrorist attacks or threats, and defective rolling stock. Le Lion Z'ailé is not responsible for direct or indirect damage resulting from incorrect client instructions.

If, for any reason, Le Lion Z'ailé is considered responsible for any damages, this liability is limited to the invoice amount, the quote amount, or, failing that, the estimated invoice amount.

Theft, loss, or damage of delivered materials, from the moment the material is handed over to the client or delivered to the worksite until the material is returned to Le Lion Z'ailé or the service provider owning the material, is entirely the client's responsibility.